Good Service vs. Platinum Service

” What’s the difference between ‘Good Service’ and ‘Platinum Service’? ‘Good’ is the enemy of ‘Great’.
So, ‘GOOD’ – that dog won’t hunt, anymore; it is about being ‘PLATINUM’!
See, … when I understand to see my Customers as my Guests, I don’t rush to serve them.
I stop looking at them through the lens of ‘Transaction’
and I see them through the lens of ‘Transformation’.
So, net-net takeaway: stop ‘Selling’ and start ‘Connecting’,
because when you ‘Sell’ that’s a ‘Transaction’.
When you ‘Connect’ that’s a ‘Relationship’! ”
~ Simon T. Bailey,
Executive Advisor, Author, Entrepreneur, Keynote & Hall of Fame Speaker,
Founder – Brilliance Institute & CEO of Simon T. Bailey International, Inc.
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The Best Business Strategy

“A satisfied customer is the best business strategy of all.”
~ Michael LeBoeuf,
Business Author, Consultant &
Professor Emeritus at the University of New Orleans

From a Place of Service

“People need to know who you are.
They need to know what you offer and you need to ask them to buy.
If you’re uncomfortable with self-promotion, ask yourself
what’s in it for the potential customer or client.
Come from a place of service, and you will start to see
your promotions as an avenue to help people who need what you have.”
~ Jenn Scalia,
Business Mentor & Visibility Strategist

Like They Will Buy

“Look, you need to treat the prospect like a buyer — treat everyone like a buyer.
One of the biggest errors made by salespeople — especially experienced salespeople —
is the supposed ability to determine who is and who isn’t a real buyer.
I don’t care what the situation they told you is— no money, no budget, they got tax problems,
and they’re not the decision maker — treat the buyer like a buyer. Treat them like they WILL buy from you.”
~ Grant Cardone,
Author, Entrepreneur, Producer,
& Online Sales Training Expert

All Around You

“Paying clients are all around you, all the time!.”
~ Spencer Forman,
1WD.TV’s Evil Genius, Founder of LabSecrets,
Co-Founder LabZip, President of Spencer Forman Properties, Inc.,
CEO & Co-Founder of WidgetLaboratory LLC,
Founder of Hairless Dog Productions & Trial Attorney

I Will Never!

“If I say to myself,
“I will never succeed.
I will never make money.
I will never find a client.
Everybody I ever knew already has everything they need.
I can’t do it because … .”
If you say these things, “Guess what?”,
that’s the results you’re gonna get!
It’s just that simple.”
~ Spencer Forman,
1WD.TV’s Evil Genius, Founder of LabSecrets,
Co-Founder LabZip, President of Spencer Forman Properties, Inc.,
CEO & Co-Founder of WidgetLaboratory LLC,
Founder of Hairless Dog Productions & Trial Attorney

Somebody Who Knows Someone, Who Knows Someone

“I do believe in six degrees of separation.
You can always find somebody who knows someone
who knows someone who knows that person.
That kind of skill is so important in whatever profession you are in —
whether it is journalism or you’re an entrepreneur
or you’re a banker and or you’re a professor. “
~ Betty W. Liu,
News Anchor, Business Journalist, Author,
Dow Jones Newswires Award (1997),
“Top 30 Business Journalists Under 30 List (2000-2002, 3x)
& Central High School’s Alumni Hall of Fame (2011)

Gifts We Can Give, All Year

Christmas-presents-ChaellasWordPress-@Chaella
“Christmas gift suggestions:
to your enemy, forgiveness. To an opponent, tolerance.
To a friend, your heart. To a customer, service.
To all, charity. To every child, a good example.
To yourself, respect.”
~ Oren Arnold,
Author

It’s About Loyal Customers

“Customers have high expectations,
so you need to deliver excellent service,
you need to deliver great products,
and you need to deliver them in a very cost-efficient way.
The company’s strategy is about loyal customers,
it’s about lasting relationships with our customers.”
~ Ana Botin
a.k.a Ana Patricia Botín-Sanz de Sautuola O’Shea
,
Banker & Chair, Santander Group