As You Pursue Your Riches

“Money doesn’t cover up your faults–it actually unmasks them.
Keep that in mind as you pursue your riches.”
~ Betty W. Liu,
News Anchor, Business Journalist, Author,
Founder & CEO – Radiate
Dow Jones Newswires Award (1997),
“Top 30 Business Journalists Under 30 List (3x)
& Central High School’s Alumni Hall of Fame (2011)
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Good Service vs. Platinum Service

” What’s the difference between ‘Good Service’ and ‘Platinum Service’? ‘Good’ is the enemy of ‘Great’.
So, ‘GOOD’ – that dog won’t hunt, anymore; it is about being ‘PLATINUM’!
See, … when I understand to see my Customers as my Guests, I don’t rush to serve them.
I stop looking at them through the lens of ‘Transaction’
and I see them through the lens of ‘Transformation’.
So, net-net takeaway: stop ‘Selling’ and start ‘Connecting’,
because when you ‘Sell’ that’s a ‘Transaction’.
When you ‘Connect’ that’s a ‘Relationship’! ”
~ Simon T. Bailey,
Executive Advisor, Author, Entrepreneur, Keynote & Hall of Fame Speaker,
Founder – Brilliance Institute & CEO of Simon T. Bailey International, Inc.